A Podcast Series with Kelly Goetsch and Dirk Hoerig

COMMERCE TOMORROW is a podcast series hosted by tech entrepreneurs and ecommerce veterans Kelly Goetsch and Dirk Hoerig discussing the latest developments and technologies used at global brands and retailers that are at the forefront of growth and innovation. Listen in to interviews with recognized technology leaders and learn how technology is driving their business.
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Checkout.com Founder/CEO, Guillaume Pousaz, on the Future of Commerce Payments

In this episode, Dirk and Kelly speak with Guillaume on how Checkout.com became a leader in payments so quickly (and a decacorn along the way), why the existing payment infrastructure is so old/inefficient and what could be done to improve it, thoughts on cryptocurrency, and the future of payments and Checkout.com's role in that landscape

Google Cloud's VP Of Retail & Consumer, Carrie Tharp

In this episode, Dirk and Kelly have an in-depth discussion with Carrie about her time as CDO of Neiman Marcus, the changing nature of the CDO role, how Google generally and Google Cloud more specifically approach retail and the future of commerce platforms.

A Behind the Scenes Look at HomeDepot.com with Fahim Siddiqui, SVP of IT

Home Depot is arguably among the most digitally savvy retailers in the U.S., with unmatched omnichannel capabilities. Learn how Fahim's $100m/year budget ensures that Home Depot remains at the leading edge of tech

Evolving PIM Space With Salsify Co - Founder CMO Rob Gonzalez And EVP Of Engineering Adam Ferrari

In this episode, Dirk and Kelly chat with industry leaders Rob and Adam on Salsify, the PIM market and changes over the past decade, the challenges that organizations face when enriching product data, whether PIMs will eventually surface product APIs (or GraphQL) directly to frontends, and more

Enterprise Commerce Platform Changes With Deloitte Digital Managing Director, Gagan Mehra

Deloitte Digital is one of the biggest players in digital transformations for large enterprises and Gagan, as managing director, sees it all. In this discussion, he gives his thoughts on the present/future of the commerce platform space, how enterprises are changing how they buy software, how enterprises are developing commerce competency internally, and advice for enterprises that are going through digital transformation around commerce.

Eliminating Checkout Friction With Fast's Co - Founder/COO, Allison Barr Allen

Allison and her team at Fast are out to eliminate checkout friction with their 1-click checkout solution. By eliminating passwords, they give their customers an Apple Pay-like experience across any eCommerce website or app that integrates their software. Have a listen to understand how Allison's background of scaling payments at Uber is now being applied to disrupt eCommerce checkout.

#54 Commerce Fulfillment With Fulfillmenttools's Co-Managing Directors Linda Kuhr & Björn Dröschel

Fulfillmenttools, a cousin of commercetools, is a spinoff of REWE Digital that is taking REWE's in-house fulfillment technology to market. In this episode, we talk through the state of the fulfillment software market and how they have some unique competitive advantages by having started in the grocery space.

#53 The State of Enterprise Commerce Search with Lucidworks CEO Will Hayes and Commerce GM Peter Curran

With its $70m in revenue, search pioneer Lucidworks is a major force in the enterprise commerce search market. We sit down with CEO Will Hayes and commerce GM Peter Curran (former founder/CEO of Cirrus10, which was acquired by Lucidworks) to talk through the big innovations in search, the intersection of open source + search, and where Lucidworks is heading as a company.

#52 Roundtable Live On Clubhouse - How To Deploy Commerce To Production Every Second

In a first-ever for the Commerce Tomorrow podcast, we recorded a live episode on Clubhouse. We were joined by Mihaela Mazzenga (CTO of Sharper Image), Devashish Saxena (CDO of PPG Industries), Kunal Mukherjee-Chakraborty (CDO of GrandVision), Alex Shiferman (CTO of Nuts.com) and Tim Daneliuk (head of architecture of Zoro U.S.)

#51 Bold Commerce's Co - Founders Yvan Boisjoli And Jay Myers On The Future Of Commerce Platforms

Fresh off a $27m series B fundraise, Yvan and Jay's 400+ person Bold Commerce is augmenting traditional commerce platforms by offering solutions for checkout, subscriptions, and more. In this episode, we go deep on the future of commerce platforms, Bold Commerce's part of that future, the differences between U.S. and Canadian business climates, and more.

#50 All Things B2B Commerce With Andy Hoar

From his long tenure as Forrester's lead B2B analyst to founding the world's largest B2B conference to founding Paradigm Consulting, Andy is a top voice in the world of B2B commerce. In this episode, we talk about the consumerization of B2B commerce, brands going direct to customers, B2B marketplaces, and much more

#49 PPG's CDO, Devashish Saxena, on PPG's Digital Transformation

PPG is a manufacturing giant with more than $16 billion in revenue. They produce paints, coatings and other specialty materials and operate in more than 70 countries. Devashish joined last year as CDO to lead their digital transformation. With more than 35 ERPs and many more systems of record, Devashish talks through the practicalities of digital transformation at scale

#48 ATG's CEO, Bob Burke, on the History of ATG & Commerce Platform Market of the 1990's/2000's

Bob Burke took over as CEO of ATG in 2002 during the depths of the .com crash and led the company to dominate the commerce platform space, eventually leading to a successful acquisition by Oracle in 2011. In this episode, we talk about the evolution of the commerce platform market, ATG's role in driving that change, Oracle's acquisition of ATG, and Bob's role at private equity firm TCV

#47 Moovweb's Ajay Kapur (CEO) & Ishan Anand (CTO), On the Cutting Edge of Web Performance

Ajay and Ishan have been at the forefront web performance infrastructure for most of their careers. Moovweb powers nearly $10B in annual commerce and their XDN platform extends the principles of Jamstack to large, dynamic websites such as REVOLVE Fashion, Shoe Carnival, and The Tie Bar, which boast average paint times under one second. Their approach is so new and different that there isn't even a term coined for what they do. In this technical discussion, we go deep on commerce-focused edge caching and frontend optimization and what the future of frontend development looks like.

#46 Frontend Acceleration and Security With Yottaa CEO Rich Stendardo

From his early days at Amazon.com, to his time in senior roles at Endeca (from small company to Oracle acquisition), to now being CEO at Yottaa, Rich has seen it all. In this episode we talk about the early days of Amazon.com and Endeca, and the state of the art of frontend optimization and security

#45 Nuts.com's CTO, Alex Shiferman, on their Commerce Transformation

Alex joined Nuts.com in 2018 to lead their transformation from a custom in-house platform to an all-new best-of-breed headless stack. In this episode, we discuss Alex's background and his transition from the agency-side to the brand-side, the Nuts.com business model and how they've been impacted by COVID-19, their evaluation criteria for a new stack, their migration approach, and what's next for Alex and Nuts.com

#44 Veteran Retail Architect Joel Wiegman On The Convergence Of POS And Digital Commerce

While we've used the term "omnichannel commerce" for more than a decade, true omnichannel commerce has eluded most retailers because the point of sale remains separate from the rest of digital commerce. In this episode, Joel explains why that remains, 25+ years after digital commerce was first introduced. Joel has worked for DSW, Express, and now works for Abercrombie & Fitch as a senior manager architect

#43 Serial Berlin Entrepreneur And FounderCEO Of Talon.One, Christoph Gerber

From founding Lieferando.de (acquired by TakeAway.com), to being an investor in many tech startups, to now founding and being CEO of Talon.One, Christoph has been at the forefront of the startup scene in Berlin. In this episode, we discuss his founding of Lieferando.de, the Berlin startup scene, the German venture capital market, and his founding/running of Talon.One. Talon.One offers promotions-as-a-service (API-based, multi-tenant, SaaS) to companies including Ticketmaster, Mercedes-Benz, Casper, Zipcar, and more

#42 Reinventing Shopping with Amit Aggarwal, Co-founder/CTO of The Yes

The Yes, founded by Amit Aggarwal (ex Google/Microsoft, ex-Bloomreach CTO, expert in AI) and Julie Bornstein (ex-Stitch Fix COO), offers an entirely new approach to shopping with its app-first, AI-based personalized shopping experience. Using more than 500 auto-generated attributes per product, The Yes is able to help shoppers find exactly what they're looking for. It's an entirely new approach to shopping that can be quite addictive! In this episode, Dirk and Kelly talk through Amit's time at Microsoft/Google/Groupon, how he and team applied AI to commerce, and some of the initial findings/results from their time live. For more background on The Yes, see techcrunch.com/2020/05/20/former…-startup-the-yes/

#41 How The World's Largest Bakery Supply Company Built Its Digital Commerce Platform From Scratch

In this episode, Dirk and Kelly sit down with Bob Howland (CDO) and Gireesh Sahukar (Sr Director, Digital Technology) of Dawn Foods to discuss how they built an all-new Digital Innovation Hub in Boston and built an entirely new digital commerce platform from scratch. Dawn Foods is an enormous multi-national company that sells baking supplies to bakeries, world's largest retailers and convenience store chains. Their new platform leverages microservices, APIs, and other cutting-edge technology running atop Google Cloud to offer their customers a single place to engage with Dawn Foods across their entire lifecycle.

#40 State Of The ECommerce Recruiting Business With Veteran Recruiter Adam Rose

If you're a listener to this podcast you probably know Adam as the preeminent eCommerce recruiter in our space. He's placed thousands of technical and business folks in the eCommerce industry, from fresh college grads to C-level execs at both brands and vendors. In this podcast, we discuss the business model of recruiting, how recruiting has changed over time, what brands and vendors look for in candidates, how candidates can better stand out to potential employers, the future of resumes, and more #40 State Of The ECommerce Recruiting Business With Veteran Recruiter Adam Rose by CommerceTomorrow is licensed under a Creative Commons License.

#39 Applying The Cutting Edge Of AR To Commerce With Threekit's CEO, Matt Gorniak.

Matt has been at the forefront of commerce in his C-level positions at BigMachines (acquired by Oracle), Steelbrick (acquired by salesforce) and Salesforce's Quote-to-Cash cloud. He also co-founded G2 Crowd. He is now CEO at Threekit, which generates product images for companies like Crate & Barrel and provides cutting edge AR for commerce, which you can see for yourself at quickdemo.threekit.com/product/1 (on a mobile device)

#38 REWE Digital Germany's Largest Grocer's Journey From 0 to 700+ Employees

From designing planes, to designing rockets, to being one of the founders of the Java programming language, Dr. Robert Zores has seen it all. In this episode, Dirk and Kelly talk to him about his six years at REWE Digital. REWE is Germany's 3rd largest employer, employs 400,000 people across Europe, and has annual turnover of €63 billion. In 2014 REWE established "REWE Digital" and hired Robert as CTO to provide software and services to the entire REWE group. Robert and the management team then adopted a Spotify-style organizational model, built out hundreds of microservices, and built most of the IT entirely in-house.

#37 Next Generation Search Deep Dive With Constructor.io's Co - FounderCEO Eli Finkelshteyn

Eli, an expert on computational logistics and veteran of Tumblr, Shutterstock and other prominent search innovators, has co-founded Constructor.io, an AI search startup that's built an entirely new search engine from scratch. Used by Sephora, Bonobos, and others, Constructor.io is on the leading edge of search tech and discusses how search engines actually work behind the scenes, what "AI" search actually means, build vs. buy, and the shortcomings of traditional search engines like Elasticsearch and Solr.

36 Inside The OMS Market With Fluent Commerce CEO Graham Jackson

What is the scope of a modern OMS? How does an OMS fit in with an ERP, WMS, and a commerce platform? In this episode, we'll go deep on OMSes, talk about how Fluent Commerce is adding support for Coronavirus-related requirements, and what it's like to build a company in Australia

#35 All About Marketplaces With Mirakl Co - Founder Co - CEO Adrien Nussenbaum

In this episode, we go deep on marketplaces with the preeminent marketplace expert - Mirakl co-founder/co-CEO Adrien Nussenbaum. In this episode, we explore the various flavors of marketplaces, where the lines is between commerce platform and marketplace platform, the role of B2B marketplaces, how to avoid the commoditization trap, and more.

#34 A Peek Inside Gartner and Forrester - Analyst Deep Dive with Spotlight's Andrew Hsu

Gartner and Forrester have an enormous amount of influence in the commerce vendor landscape but not that much is known about them. In this interview, Kelly and Dirk chat all things analysts with Andrew Hsu, managing director and co-founder of Spotlight, a firm devoted solely to improving relationships with analysts. We cover who the top analyst firms are for commerce, their business model, how they hire and evaluate analysts, what analysts do on a daily basis, reports like Magic Quadrants and Waves, and why legacy vendors do so well with these reports.

#33 Demystifying The CMS Space With Ampliences Founder CEO James Brooke

In this episode, Dirk and Kelly sit down with Amplience's Founder/CEO, James Brooke to discuss the early days of enterprise SaaS, Amplience's founding story, the alphabet soup of acronyms that are commonly used in the industry, where the industry is headed, their relationship with analysts, where Amplience is headed and much more,,

#32 Serverless Past, Present And Future With Cazoo's Chief Architect, Bob Gregory

Bob has architected and built an all-serverless back-end for Cazoo.com, a U.K.-based startup offering car sales over the internet. In this episode, Bob explains what serverless is, its origins, good commerce use cases (and bad ones), the current state of serverless offerings on the market, and where he expects serverless to go in the future

#031 Founder And CEO Of The Customer Data Platform Institute

David is a long-time marketing consultant who is founder and CEO of the Customer Data Platform Institute. In this episode, we discuss what CDPs are, what type of data they typically contain, how they differ from DMPs, how CDPs intersect with commerce, and how CDPs can help comply with data privacy regulations such as GDPR

#030 Demandware Co - Founder And ECommerce Pioneer Ulrike Mueller

As chief architect of Intershop, co-founder and chief architect of Demandware, CPO/CTO of NewStore, and now board member at Frontastic and strategic consultant, Ulrike has seen and been part of the many shifts shaping the commerce platform market. Join us for a trip down memory lane and a look toward the future

#029 Headless Content Management Pioneers Contentstack

In this episode, Dirk and Kelly sit down with Contentstack co-founders Neha Sampat (CEO) and Matthew Baier (COO) to discuss the origins of headless content content management systems, their successes in displacing the legacy content management systems and digital experience platforms, and what's next for Contentstack after their recent $31.5m fundraising round

#028 Holiday Preparedness With Akamai's Vicki Reyzelman And Rahul Jain

In this episode, we chat about Akamai's near ubiquitous role in delivering commerce experiences, how they approach computing at the edge, how they're improving the calls between "heads" and the backend application(s), how they prepare for Black Friday / Cyber Monday, and how they recommend that you prepare for Black Friday / Cyber Monday.

#027 Microservices At Scale With Zalando's Head Of Product Offer Platform

Jan Hegewald, head of Zalando's product offer platform, joined Dirk and Kelly to discuss how Europe's largest and most innovative online fashion retailer manages its 2,000+ microservices across 200+ teams, with its 2,000+ technical employees. In this episode, we discuss how Zalando is structured, how they balance the need for centralization vs. the need for distributed innovation, their engagement with various open source communities, how they've instilled a culture of technical innovation and evangelism, and more.

#026 Commerce Technology At Moonpig, One Of World's Largest DNVBs

Ronan Tighe, CPO of Moonpig, talks about their business model, why they as a DNVB have the role of CPO, how they roadmap, and what their current and future tech stack looks like. Ronan was formerly head of product at Net-a-Porter & Mr Porter

#025 From the OMS to Container Ships: Deep Dive With Infor's Corey Tollefson

Corey is SVP and General Manager for Retail and Fashion at Infor where he oversees their broad portfolio of retail and supply chain-related technology. Infor is a 17,000 person company that powers the back office of many retailers and brands, providing software from the OMS down to the software that tracks individual containers on container ships. From his vantage point, a commerce platform is the "front end." In this episode, we go deep on Corey's experience with Oracle's retail business unit, his experience forming Infor's retail strategy and business unit, the state of retail software, and more

#024 Endeca Co-founder And Chief Scientist And World's Leading Search Expert Talks Search

From the founding team of Endeca to Google to LinkedIn and beyond, Dr. Daniel Tunkelang talks through the early days of Endeca, his pioneering work at Google and LinkedIn and his life as one of the world's top freelance search consultants for companies like Flipkart, Pinterest, Yelp, Salesforce, and Apple. We talk through voice search, machine learning, the origins of Kafka at LinkedIn, popular commercial search products for commerce, and more. Connect with him at @dtunkelang, www.linkedin.com/in/dtunkelang, and queryunderstanding.com #CommerceTomorrow #iTunes #podcast Podcast all Platforms linktr.ee/commercetomorrow commercetomorrow.com/ twitter.com/commerce2morrow @commercetomorrow www.facebook.com/CommerceTomorrow www.instagram.com/commercetomorrow/ www.youtube.com/channel/UCsZHLe6S…iew_as=subscriber

#023 Express's Commerce Platform Journey With Brendan Gualdoni

Dirk and Kelly sit down with Express's VP of Enterprise Architecture, Commerce and Enterprise Integration, Brendan Gualdoni to discuss how commerce platforms have changed over the decades and how Express has modernized their stack over the past few years. Brendan spent many years at Sears, which was an early eCommerce pioneer in the 1990's and later moved to Express where he's responsible for eCommerce technology and architecture

#022 Inventory Optimization With Celect CEO John Andrews

In this episode, Dirk and Kelly sit down with John Andrews to discuss inventory optimization, product management, Oracle Commerce (he used to lead product management for Oracle Commerce), and entrepreneurship

#021 Commerce Platform Trends With Gartner's Jeff Skowron

As a senior commerce architect for AT&T's managed hosting group and now senior analyst at Gartner, Jeff has seen and driven many of the major commerce platform trends out there, from headless to microservices to GraphQL. In this episode, Dirk and Kelly geek out with Jeff over these trends and more

#020 Content And Commerce - Geeking Out With Brian Walker

From Forrester, to hybris, to Accenture and Now Amplience, Brian has been a key player in the commerce platform space and is now applying his experience to the commerce-adjacent space of content management in his role as Chief Strategy Officer of Amplience. In this episode, Kelly and Brian go deep and talk through his career, the challenges he sees related to the commerce and content spaces, and where enterprise IT is heading.

#019: Digital Experience Automation From The Client To The Origin CDNs, ADCs And More!

Dirk and Kelly speak with Sumit Dhawan, CEO of Instart about the increasingly sophisticated space between clients and the origin. Think next generation CDN-style technology. Instart has raised more than $140m from a who's who of Silicon Valley investors including A16Z and Kleiner Perkins to revolutionize this space

#018: All Things Marketing Technology

Scott Brinker joins us to talk about the marketing technology landscape. As a well known author, speaker, founding CEO, and MarTech Chair, Scott Brinker demystifies the world of marketing technology and talks about its intersections with the commerce platform space.

#017: API-driven Content Management with Contentful's Head of Product

Contentful is the rising start of the content management space, having grown from 30 to 200 employees over the space of just three years. In this episode, Kelly sits down with contentful's head of product, Peter Sunna, to talk about their rapid growth, where they fit in the content management landscape, contentful's intersection with commerce, their embrace of GraphQL and open source more generally, and the Berlin tech scene among many other topics. Note: Unfortunately Dirk was unable to join, though he will be back in the next episode.

#016: Talking about the world of content with CMS-Connected

Dirk and Kelly talk through the intersection of the content and the commerce worlds with CMS-Connected reporters Laura Myers and Gabriella Pirrone. They talk about CMS-Connected's origins, what the content world (CMS/WCMS/DXP) space looks like, how it intersects with commerce, and what commerce innovations they're seeing from retailers, brands and software vendors.

#015: Changes in the Commerce Platform space

In this episode, Dirk and Kelly welcome James Wiltshire, ATG legend and co-founder of Gradient Edge. They makes sense of all the changes in the commerce platform space, from APIs to Machine Learning.

#014: State-of-the-Art Search with Twiggle

In this episode, Dirk and Kelly talk to Amir Konigsberg, CEO of Twiggle. They discuss what state-of-the-art search capabilities mean in commerce and which role AI and machine learning play.

#013: Next Generation Digital Experiences with BloomReach

In this episode, Dirk and Kelly speak to Raj De Datta CEO and Co-Founder at BloomReach. They talk about what the difference between a CMS, WCM, and DXP is, why it becomes increasingly important for brands and merchants to focus on delivering engaging experiences, how BloomReach uses AI and ML to support their platform, and what the reasoning behind BloomReach's acquisition of Hippo was.

#012: Digital Transformation at FTD

In this episode, Dirk and Kelly talk to Vamsi Muddada, CTO at FTD Companies. FTD is a floral wire service based in the US. Vamsi talks about the challenges of digital transformation, both on a technical as well as an organizational level. He also explains how to merge a multitude of legacy applications – involving almost every imaginable tech stack – to build a next generation commerce platform.

#011: Mobile Experiences with Mobify

In this episode, Dirk and Kelly talk to Drew Lau, VP Product at Mobify. Apart from mobile-first strategies in general, they talk about Progressive Web Apps (PWAs) as well as Accelerated Mobile Pages (AMPs) and discuss which business benefits brands and retailers can expect from using those technologies.

#010: Cultural Shifts, Cloud Business, and Developer Relations at Microsoft

In this episode, Dirk and Kelly talk to Bruno Borges, Developer Advocate at Microsoft. They discuss how, in the recent years, Microsoft has shifted its culture, became successful in the cloud business and has also managed to focus stronger on developer relations. Bruno also touches on the recent acquisition of Github and gives his views on the development of the Java platform. Bruno regularly shares content on Twitter: @brunoborges

#009: How to Establish an Engineering Culture at Target

In this episode, Dirk and Kelly talk to Joel Crabb, VP Architecture for Target. Joel talks about how Target, being a very large retailer, has more than 3000 applications which need to be managed and run to support business. This is made possible by providing the right architectural vision and by establishing an engineering culture.

#008: Digitizing Brick and Mortar Retail

In this episode, Alexander Ringsdorff, Vice President of Corporate Development at NewStore, Inc. talks about the new startup from Intershop and Demandware founder Stephan Schambach and how they support physical retail with their mobile apps.

#007: Taking Care of No-Downtime Deployments and Monitoring

In this episode, Dirk and Kelly talk to Olaf Molenveld, CTO and co-founder of Vamp. He talks about their platform VAMP and how it enables retailers to plan and monitor the deployment of their applications.

#006: Building a Successful System Integration Business

In this episode, Kelly talks to Jess Moore, founder and CEO of 3Share, one of the largest Adobe SI's. Jess talks about how they got started and why it makes sense for a service provider to focus on just one software vendor.

#005: From eCommerce Manager to Investor

In this episode, Dirk and Kelly welcome Jeremy Muras, SVP Digital at Lion Capital and the former VP Digital Commerce of Burberry. They talk about the challenges of the luxury industry and the investor's view on digital commerce. Also, they discuss the idea of the "platform" economy and which brands Lion Capital has invested in.

#004: How Do You Innovate in Large Companies?

Martin Wild is the Chief Innovation Officer at MediaSaturn, the largest retailer of consumer electronics in Europe. He talks to Dirk and Kelly about how they work together with startups and small teams to drive innovation in such a large company. Martin gives the example of “Saturn Express,” a store which has no cash register, so customers can choose the products they like and leave - the payment is made in the background automatically.

#003: The Secret Sauce of Shoptalk

This episode of CommerceTomorrow has been recorded live at the Shoptalk conference 2018 in Las Vegas. Dirk and Kelly talk to Zia Daniell Wigder, Chief Content Officer of Shoptalk Ventures. She talks about the beginnings of the show, which in its third year pulled an audience of more than 8,000 people. Zia also discusses how to attract and present a premium line-up of speakers and make sure that retailers, system integrators, and software vendors are on equal ground and all benefit from the conference.

#002: How Do Retailers Improve Customer Experience?

For this episode of CommerceTomorrow, Dirk and Kelly have invited John Panella, Group Vice President at SapientRazorfish. As John has been in this position for almost 16 years now and knows hundreds of customer projects in the e-commerce space, he shares his views on the recent technological developments. He talks about how retailers currently seek to improve in-store experience by features like extended aisle or different sorts of clienteling apps. Other topics in this episode is the ability to be more nimble by changing the organization to vertical teams, and the strategy of decomposing the monolith and go for a headless architecture.

#001: So It Begins

In this pilot episode, Dirk Hoerig and Kelly Goetsch introduce themselves and talk about what listeners can expect from their weekly CommerceTomorrow podcast.

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